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FAQs

Q: Why should my business or organization provide interpreting services?

A: Providing a sign language interpreter allows clear and concise communication to occur between Deaf or Hard of Hearing individuals and Hearing individuals.  A Sign Language Interpreter reduces confusion, liability, and frustration for all parties involved. The Americans with Disabilities Act (ADA) requires organizations to provide sign language interpreters as needed in order to provide equal communications access. Sign language interpreting is an effective means of providing communications access to your business or organization.

Q: How am I charged for interpreting services?

A: Interpreting services are usually billed on an hourly basis with an industry standard two-hour minimum. Hourly rates vary based on factors such as complexity, type of assignment, and/or how much advance notice you provide the agency.  Assignments in excess of two hours typically require a team of interpreters who alternate during the job. Interpreting is physically and mentally demanding and requires extreme mental and physical stamina. To avoid medical problems, such as Carpal Tunnel Syndrome or Repetitive Motion Injury, interpreters should have regular breaks. Team interpreting may also be required to ensure that the message is accurate and clear for the Deaf consumer.


Q: What information will I need to provide when requesting interpreting services?

A:

  1. Date and time of assignment (including start time and estimated end time).

  2. Deaf client’s name.

  3. Nature of assignment (classroom, small-group meeting, medical appointment, interview, etc.)

  4. Assignment-related materials (e.g., copies of scripts, agenda or power point if available).

  5. Location of assignment, including detailed address and entry access information and room number, if necessary. (On-site) assignment contact name and phone number.

  6. Billable party information (name/title, mailing address, email address, phone and fax # of person receiving the invoice for services)

Q: How much notice do I need to secure the services of an interpreter?

A: As much advanced notice as possible is preferred in order to make sure our interpreters are available for your appointment request. We realize that advanced notice is not always possible, however, an additional charge may apply for requests made within two full business days of the assignment date.


Q: What is a Certified Deaf Interpreter and why might I need one?

A: CDIs generally have an extensive knowledge and understanding of Deafness, the Deaf community, and/or Deaf culture that uniquely relates to the Deaf consumer. This, combined with their communication and interpreting skills, can bring added expertise into both routine and uniquely difficult interpreting situations. For more information, click here (PDF)

Q: What if I need an interpreter now or same day?

A: D & I  will do our best to provide an interpreter for last minute requests or emergency situations.  We recommend calling our office directly at 302-563-7714 for immediate assistance.

Q: How do you address privacy concerns and sensitive issues?

A: Deafinitions & Interpreting, LLC  respects the privacy of each individual client and understands the importance of keeping information confidential and secure. We also recognize the importance of the Health Insurance Portability and Accountability Act (HIPAA)  as it applies to our services. Therefore, all our Interpreters must sign a Confidentiality Agreement to ensure the privacy of health information, educational records, and other sensitive information we may become privy to when providing our services. In addition, our Interpreters must adhere to the NAD-RID Code of Professional Conduct.  To view this code, please click here (PDF).